The Digital Personal Data Protection Act, 2023 applies to digital personal data collected online in India and requires personal data to be processed for lawful purposes, with notice about what personal data is collected and why.

Privacy Policy

At JoyBox India, we respect your privacy and are committed to protecting the personal information you share with us.

Information We Collect

We may collect the following details when you place an order, contact us, or browse our website:

• Name
• Phone number
• Email address
• Shipping address
• Billing details
• Payment confirmation details
• Order details
• Messages or queries shared through WhatsApp, Instagram, email, or website forms

Why We Collect This Information

We collect your information to:

• Process and deliver your orders
• Confirm payments
• Share order updates and tracking details
• Respond to your queries
• Handle complaints, refunds, or damage claims
• Improve our services and customer experience
• Send offers or updates, only where permitted

Payment Information

We do not store your card, UPI PIN, banking password, or sensitive payment credentials. Payments are processed through third-party payment gateways or payment apps.

Sharing of Information

We may share limited customer information with:

• Courier partners for delivery
• Payment service providers for transaction processing
• Website hosting or technical service providers
• Legal or regulatory authorities, if required by law

We do not sell your personal information to third parties.

Data Retention

We retain order and customer information only for as long as required for order fulfilment, business records, legal compliance, dispute resolution, and customer support.

Customer Rights

You may contact us to request correction or updating of your personal information. Under the DPDP Act, individuals have rights relating to access, correction, updating, and erasure of personal data, subject to legal and business requirements.

Contact for Privacy Concerns

For privacy-related concerns, please contact:

JoyBox India